POPIA Compliance Policy & PAIA Manual

POPIA Compliance Policy

1. Introduction
   This policy ensures compliance with the Protection of Personal Information Act (POPIA) 4 of 2013. Rand Wyze Solutions is committed to safeguarding personal information shared by clients, especially through digital platforms like WhatsApp.
2. Purpose
   To ensure personal information is processed lawfully and transparently and is protected from unauthorized access.
3. Collection of Information
   Personal and financial information is collected via WhatsApp and other means with the client’s full consent.
4. Consent
   By interacting with Rand Wyze Solutions through WhatsApp or other communication channels, clients give voluntary, informed, and explicit consent for the collection, use, storage, and processing of their data.
5. Use of Personal Information
   We use client data to assess financial situations and refer them to appropriate specialists.
   Data is only shared where necessary for the service.
6. Data Protection
   All information is securely stored, and measures are in place to protect against breaches.
   WhatsApp communication is protected under end-to-end encryption.
7. Client Rights
   Clients have the right to access, correct, or request deletion of their personal information by
   contacting the Information Officer.
8. Information Officer
   Designated individual responsible for POPIA compliance: Mr Shalen Naicker, wyze@randwyze.co.za ]
9. Jurisdiction
   This policy is governed by South African law under the jurisdiction of the High Court of
   Pietermaritzburg.

PAIA Manual

1. Introduction
   This PAIA Manual outlines procedures for accessing records in terms of Section 51 of PAIA,
   including WhatsApp-based records.
2. Company Overview
   Rand Wyze Solutions offers financial and specialist referral services based on client needs.
   Initial contact often occurs via WhatsApp.
3. Contact Details
   Information Officer: Mr Shalen Naicker
   Email: wyze@randwyze.co.za
4. The Section 10 Guide
   Available from the South African Human Rights Commission at www.sahrc.org.za
5. Automatically Available Records
   • Website and marketing materials
   • Public communications
6. Records Available Upon Request
   • WhatsApp assessments
   • Referral communications
   • Employment or operational data
7. Records That May Be Refused
   • Sensitive or third-party personal data
   • Confidential agreements
8. Request Procedure
   • Submit written requests using Form C. Requests may also be made via WhatsApp.
9. Prescribed Fees
   • A request fee of R50 may apply depending on the request.
10. Availability
    • This manual is available via website or WhatsApp.
11. Consent Clause
    • By communicating with us via WhatsApp, users consent to data processing.
12. Jurisdiction
    • This manual is governed under South African law in the jurisdiction of Pietermaritzburg High Court.